Privacy Policy

Effective Date: May 18, 2026

This Privacy Policy (“Policy”) applies to Exodus Cleaning Co. and all related services operated by Heart of Texas Hospitality Services LLC DBA Exodus Cleaning Co. (“Exodus Cleaning Co.,” “Company,” “we,” “our,” or “us”).

This Policy explains how information is collected, used, disclosed, stored, protected, and otherwise processed in connection with our website, communications, and short-term rental hospitality and operational services.

By accessing the website or utilizing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to:

  • Website visitors

  • Prospective clients

  • Existing clients

  • Property owners

  • Property managers

  • Guests interacting with Company personnel

  • Vendors and contractors

  • Individuals communicating with the Company electronically or otherwise

This Policy applies to information collected through:

  • Our website

  • Online forms

  • Booking systems

  • Scheduling platforms

  • SMS communications

  • Email correspondence

  • Payment systems

  • Third-party software integrations

  • Property operations and service execution

2. Information We Collect

We may collect personal, operational, technical, transactional, and property-related information including, without limitation:

Personal Information

  • Full name

  • Business name

  • Mailing address

  • Billing address

  • Email address

  • Phone number

  • Emergency contact information

  • Government-issued identification where necessary

  • Account login credentials

Financial Information

  • Payment card information

  • Billing records

  • Transaction history

  • Invoicing information

  • Payment authorization details

Payment information may be processed through secure third-party payment processors.

Property & Operational Information

  • Property addresses

  • Lockbox information

  • Smart lock credentials

  • Alarm codes

  • Wi-Fi credentials

  • Reservation schedules

  • Occupancy details

  • Guest turnover information

  • Property notes and instructions

  • Supply inventory information

  • Maintenance or condition reports

Website & Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Usage analytics

  • Clickstream data

  • Session duration

  • Geolocation approximations

  • Cookies and tracking identifiers

Communication Information

  • Emails

  • Text messages

  • Voicemails

  • Call records

  • Support requests

  • Contact form submissions

  • Client communications

  • Review or testimonial submissions

3. Photography, Video & Documentation

Exodus Cleaning Co. may photograph or document property conditions before, during, or after service completion for purposes including:

  • Quality control

  • Operational verification

  • Damage documentation

  • Training

  • Insurance matters

  • Internal recordkeeping

  • Dispute resolution

  • Safety and compliance purposes

By utilizing our services, clients acknowledge and consent to reasonable operational documentation practices.

We will make commercially reasonable efforts to avoid capturing sensitive personal information; however, clients are responsible for securing valuables, confidential materials, and private information within the property.

4. How We Use Information

We may use collected information for legitimate business purposes including:

  • Providing and coordinating services

  • Scheduling and operational management

  • Processing payments

  • Customer communication

  • Quality assurance

  • Internal training

  • Marketing and advertising

  • Analytics and performance monitoring

  • Website functionality improvements

  • Fraud prevention

  • Security monitoring

  • Legal compliance

  • Enforcement of agreements and policies

5. Electronic Communications Consent

By providing your contact information, you expressly consent to receive:

  • Emails

  • Phone calls

  • SMS/text messages

  • Automated notifications

  • Appointment reminders

  • Operational communications

  • Marketing communications

Consent to receive communications is not a condition of purchase.

Message and data rates may apply. You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

6. Cookies & Tracking Technologies

Our website may utilize:

  • Cookies

  • Analytics software

  • Pixels

  • Web beacons

  • Session tracking technologies

  • Advertising and remarketing tools

These technologies may be used to:

  • Improve website functionality

  • Analyze visitor behavior

  • Optimize marketing campaigns

  • Personalize user experience

  • Monitor system performance

Users may disable cookies through browser settings; however, portions of the website may not function properly.

7. Disclosure of Information

We may disclose information to:

  • Independent contractors

  • Service providers

  • Software vendors

  • Payment processors

  • Cloud storage providers

  • Analytics providers

  • Professional advisors

  • Insurance providers

  • Government agencies

  • Law enforcement authorities where legally required

Information may also be disclosed where reasonably necessary to:

  • Protect Company rights or property

  • Investigate misconduct or fraud

  • Enforce agreements

  • Respond to subpoenas or legal requests

  • Prevent security threats

  • Protect public safety

We do not sell personal information for direct monetary compensation.

8. Independent Contractor Operations

Exodus Cleaning Co. operates using independent contractors and third-party personnel for certain operational functions.

Information reasonably necessary for service fulfillment may be shared with authorized personnel on a limited-access basis.

While we implement operational safeguards and screening procedures, we cannot guarantee against unauthorized conduct, negligence, criminal acts, cyber incidents, or misuse by third parties.

9. Assumption of Operational Risk

Clients acknowledge that short-term rental operations involve inherent operational risks including:

  • Guest-related damage

  • Scheduling disruptions

  • Third-party platform errors

  • Access issues

  • Property hazards

  • Security vulnerabilities

  • Maintenance failures

  • Utility outages

  • Timing-sensitive turnovers

By utilizing our services, clients voluntarily assume such risks inherent to the short-term rental industry.

10. Data Security

We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, misuse, or destruction.

However, no electronic transmission or storage system is completely secure. Accordingly, we disclaim any warranty or guarantee regarding absolute data security.

To the fullest extent permitted by law, we shall not be liable for:

  • Cyberattacks

  • Unauthorized access

  • Third-party breaches

  • Technical failures

  • Data interception

  • Platform outages

  • System vulnerabilities

  • Internet disruptions

  • Criminal misconduct

  • Events beyond reasonable control

11. Third-Party Platforms & Integrations

Our services may integrate with or rely upon third-party platforms including:

  • Booking platforms

  • Payment processors

  • Messaging systems

  • Scheduling software

  • Automation tools

  • Property management software

We do not control and are not responsible for:

  • Third-party privacy practices

  • Platform outages

  • Reservation errors

  • Software malfunctions

  • Security incidents

  • Data loss caused by third-party providers

Use of third-party services is at your own risk and subject to their respective policies and terms.

12. Retention of Information

We may retain information for as long as reasonably necessary to:

  • Fulfill operational purposes

  • Maintain business records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

  • Protect Company interests

Retention periods may vary based upon operational, legal, contractual, insurance, or regulatory requirements.

13. No Fiduciary Relationship

Nothing contained within this Policy or our services creates any fiduciary, partnership, joint venture, agency, employment, or special relationship between the client and Exodus Cleaning Co.

The Company provides independent service operations only.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXODUS CLEANING CO., HEART OF TEXAS HOSPITALITY SERVICES LLC, ITS OWNERS, AFFILIATES, CONTRACTORS, EMPLOYEES, REPRESENTATIVES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:

  • WEBSITE USE

  • DATA BREACHES

  • CYBERSECURITY INCIDENTS

  • PROPERTY ACCESS ISSUES

  • THIRD-PARTY ACTS

  • PLATFORM FAILURES

  • SERVICE INTERRUPTIONS

  • COMMUNICATION FAILURES

  • LOST PROFITS

  • LOST REVENUE

  • BUSINESS INTERRUPTION

  • REPUTATIONAL HARM

WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

15. Governing Law

This Privacy Policy shall be governed by and construed under the laws of the State of Texas without regard to conflict-of-law principles.

16. Modifications to Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions become effective immediately upon posting to the website.

Continued use of the website or services constitutes acceptance of revised terms.

17. Contact Information

Heart of Texas Hospitality Services LLC
DBA Exodus Cleaning Co.
Email: hello@exoduscleaningco.com